Refund policy
In plain English, the way we describe everything else here: no fine-print tricks.
Before opening a payment dispute, email support@instantproxy.net or use the contact form. The vast majority of issues — a key not working, a missing credit, a billing hiccup — we sort out the same day. Opening a dispute first only slows it down.
Credits are a top-up that never expires, so there's no rush to use them. If you bought credits by mistake or simply haven't used them, we refund unused credits within 14 days of purchase.
"Used" means consumed by a metered fetch against your allocation.
Cancel any time from the dashboard (Billing → manage); cancellation stops future charges immediately. A subscription payment is refundable in full if you ask within 7 days and haven't made substantial use of the plan in that window; otherwise we pro-rate fairly. We never make you fight for an obvious refund.
InstantProxy is best-effort with no formal SLA — we discover and continuously re-test third-party endpoints we don't control (see the FAQ). A proxy that passed its last test can still be flaky in the moment.
If the service genuinely didn't work for your use case, tell us. We handle these case by case and will make it right — including a refund where that's fair.
Email support@instantproxy.net with your account email or API key. We aim to reply within one business day and to settle refunds within a few days of confirming the details.
This is a plain-language summary. We may update it; the page reflects the current wording. Where specific terms apply (e.g. provider or tax rules), those take precedence for that narrow case.